FAQs FAQs
HOW DO I KNOW MY ORDER WAS PLACED?
Upon completion of your order a confirmation email with the details of your order will be sent to you. You will ensure your order is complete once you reach the page containing your order number and a thank you for shopping with us email. If you have any additional questions, feel free to contact our customer service team at info@shopfashiontreatz.com. Kindly note to check your spam folder as the email may have filtered into that folder.
I’VE PLACED MY ORDER, CAN I CHANGE IT?
Yes. Although we begin processing your order shortly after its been placed. If we’re notified within 1 hour after your order have been placed, we’d gladly allow for changes to your order.
HOW DO I TRACK MY ORDER?
Order processing takes 24-48 business hours. Once your order has shipped an email will be sent to you containing your tracking details. Additionally, please allow 24-48 business hours for your shipment details to update with the United States Postal Service (USPS) and/or the United Postal Service (UPS).
WHAT ARE YOUR SHIPPING ACTIONS WITHIN THE UNITED STATES?
Standard Shipping is $10.00. Shipping times ranges between 3 to 5 business days. No Signature required using USPS and/or UPS delivery service. We offer Express Shipping for a flat rate of $30.00 with shipping times of 1 to 2 business days.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes. We ship internationally using USPS for a flat rate of $40.00. Shipping times can range between 5 to 10 business days.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO NOW?
In the rare event that the item you received is not in its original condition, please send us a picture of the item within 48hours after the date of delivery before sending the item back. Our team will be more than happy to assist with sending you a return label and/or shipping a new item out to you in a timely manner if it’s a fault of our own.
I’VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
If you see an item on one of our social media pages but do not see it on our website the item is likely out of stock. Be sure to sign up for our newsletter where you will receive information on restocks, sales, new arrivals & more.
HOW DO I PROCESS A RETURN?
Please click here for our full return policy.
HOW DO I KNOW MY ORDER WAS PLACED?
Upon completion of your order a confirmation email with the details of your order will be sent to you. You will ensure your order is complete once you reach the page containing your order number and a thank you for shopping with us email. If you have any additional questions, feel free to contact our customer service team at info@shopfashiontreatz.com. Kindly note to check your spam folder as the email may have filtered into that folder.
I’VE PLACED MY ORDER, CAN I CHANGE IT?
Yes. Although we begin processing your order shortly after its been placed. If we’re notified within 1 hour after your order have been placed, we’d gladly allow for changes to your order.
HOW DO I TRACK MY ORDER?
Order processing takes 24-48 business hours. Once your order has shipped an email will be sent to you containing your tracking details. Additionally, please allow 24-48 business hours for your shipment details to update with the United States Postal Service (USPS) and/or the United Postal Service (UPS).
WHAT ARE YOUR SHIPPING ACTIONS WITHIN THE UNITED STATES?
Standard Shipping is $10.00. Shipping times ranges between 3 to 5 business days. No Signature required using USPS and/or UPS delivery service. We offer Express Shipping for a flat rate of $30.00 with shipping times of 1 to 2 business days.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes. We ship internationally using USPS for a flat rate of $40.00. Shipping times can range between 5 to 10 business days.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO NOW?
In the rare event that the item you received is not in its original condition, please send us a picture of the item within 48hours after the date of delivery before sending the item back. Our team will be more than happy to assist with sending you a return label and/or shipping a new item out to you in a timely manner if it’s a fault of our own.
I’VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
If you see an item on one of our social media pages but do not see it on our website the item is likely out of stock. Be sure to sign up for our newsletter where you will receive information on restocks, sales, new arrivals & more.
HOW DO I PROCESS A RETURN?
Please click here for our full return policy.